Terms & Conditions
1. Exchange & Refund
Sixth Senses Aromatics accepts returns for our products if they meet all the following criteria:
- Product is purchased within 7 days from the date of invoice.
- Product for exchange is accompanied with original receipt or proof of purchase.
- Product is unused, unopened with original packaging intact, and in selling condition.
- Promotional and/or bundled items are non-exchangeable, and non-refundable.
- Exchange will be granted If product sold is found to be defective or different from receipt.
2. What conditions determine the item to be non-returnable?
a) Essential Oils/Blends/Roll-ons
- Essential oil/blends/roll-ons seal is broken· Essential oil/blends/roll-ons seal is broken
b) Face/Hair/Body/Hand products
- Bottle is damaged externally (e.g. dented/cracked) and unable to be used
- Pump head dispenser has been ejected
c) Home/Car systems
- Nebulisers and Water Mist Diffusers have been used with essential oil
- Products that are close to its expiry date
- Products that are bought during promotion periods or Warehouse Sale
The actual product may differ slightly from the online store’s product photo. In such situations, this difference is not considered a product defect.
3. How do I request for an exchange of a broken product?
It is Sixth Senses Aromatics and the customer’s responsibility to check the condition of all products during purchases before signing on the delivery order.
Any items that are delivered by our delivery team will conduct a thorough check with the customer on the following:
- Breakable products are not broken, cracked, dented, stained and/or scratched.
- Product does not have missing parts, for example:
– Our Ultrasonic Mist Diffuser contains all the necessary parts & adapters in order for it to function properly.
- Actual product matches with the description listed on the online store or packaging box
- Machines are tested to be in working condition in front of customers:
– Our Ultrasonic Mist Diffusers are tested with accompanying adaptor.
- Products sold within 6 months of expiry made known and acknowledged by customer
Sixth Senses Aromatics will not be responsible for any product damages after the customer received the goods from our delivery team, therefore broken products will not be allowed for product exchanges.
4. Procedure for request of exchange
For product exchanges, you will need to send an email to firstname.lastname@example.org with your Invoice Number and reason for the exchange within 7 days of receipt.
5. I received a product that was damaged during delivery. What should I do?
It is Sixth Senses Aromatics’ responsibility to make sure that the item is securely packed with ample cushioning such as sponge or bubble wrap. If you have opened the packaging and found that your item is broken or damaged, please take a photo of the damages immediately and send it to email@example.com. Sixth Senses Aromatics will contact you to guide you on the process to receiving your replacement.
If product has separate parts, we may send replacements for only parts that were damaged.
6. I have used a product but I do not like it. May I still have it exchanged for products that I have used but I do not like it?
No. Sixth Senses Aromatics does not accept product returns for opened and used products for hygiene and quality control purposes. You may refer to our exchange and return policy to see if your product has met the criteria for an exchange.
7. How do I exchange a product?
Customers may exchange products if the product has met all criteria listed above.
If you wish to exchange your product, please inform us at firstname.lastname@example.org so necessary arrangements and ample communication can be given to our team.
8. Use of the Website
Please read these Terms and Conditions for Website use (“Use of the Website Terms and Conditions”) carefully before using the Website and any Sixth Senses Aromatics LLP content on social media Websites, including without limit Facebook, Instagram and Telegram (together: the “www.sixthsensesaromatics.com.sg”). These Use of the Website Terms and Conditions apply to all visits and uses of the Website, as well as to the Content (as defined below), information, recommendations, products and services provided to you on or through the Website. By accessing and using the Website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Website and the Internet. If you do not agree to these Use of the Website Terms and Conditions, please leave the Website immediately.
1. Content on the Website
All of the content featured or displayed on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by Sixth Senses Aromatics LLP. All elements of the Website including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with Sixth Senses Aromatics LLP, no portion or element of the Website or its Content may be copied or retransmitted via any means. The Website, its Content and all related rights shall remain the exclusive property of Sixth Senses Aromatics unless otherwise expressly agreed. All such rights are reserved.
2. Copyright and Trademarks
The copyright in all Content is and remains owned by Sixth Senses Aromatics LLP. Except as may be otherwise indicated in specific documents within the Website, you are authorised to view, play, print and download Content found on the Website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any Content without first obtaining the consent of Sixth Senses Aromatics LLP. For purposes of these terms, the use of any such Content on any other Website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from Content found on the Website.
All trademarks, service marks, logos and trade names which appear on products of Sixth Senses Aromatics LLP, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Sixth Senses Aromatics and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without Sixth Senses Aromatics LLP’ prior written consent. The use of any of the Trade Marks on any other Website or network computer environment, for example the storage or reproduction of (a part of) the Website in any external internet Website or the creation of links, hypertext, links or deep links between the Website and any other internet Websites, is prohibited without the express written consent of Sixth Senses Aromatics LLP.
3. Disclaimer of Warranties
The Website and the Content are free of charge and provided ‘as is’ and without any warranties of any kind. The information on the Website is for general information purposes only and does not constitute advice.
Sixth Senses Aromatics LLP does not represent or warrant that the information and/or facilities contained in the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or any other harmful components.
4. Limitation of Liability
Your use of this Website is at your own risk. Where conditions, warranties or consumer guarantees implied or applied by law cannot be excluded, Sixth Senses Aromatics LLP limits its liability, where it is entitled to do so: in respect of services, to the resupply of the relevant services or paying the cost of that resupply; and, in respect of goods, the repair or replacement of the relevant goods or paying the cost of that repair or replacement. Otherwise, to the maximum extent permitted by law neither Sixth Senses Aromatics LLP nor any of their employees, officers, directors nor any of their agents, contractors nor any other party involved in creating, producing or delivering this Website or any Content shall be liable (and you hereby discharge the aforesaid entities from any and all liability) for any direct, indirect, special, consequential or other loss or damage to any person or entity, however caused (whether by negligence or otherwise) that results from the use of, or the inability to use, this Website or Content or any other material or product provided to you via this Website, including damage caused by viruses or any incorrectness or incompleteness of the information on this Website, or relating to the performance of the products obtained via this Website or otherwise arising out of or in connection with this Website or the Terms and Conditions, even if Sixth Senses Aromatics LLP has been advised of the possibility of any such loss or damage.
5. Links to Third Parties
6. Misuse of the Website
You are prohibited from using the Website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. Sixth Senses Aromatics LLP may deny you access to the Website at any time in its sole discretion, and which shall include situations where Sixth Senses Aromatics LLP believes that your use of the Website is in breach of any of these Use of Website Terms and Conditions and/or applicable laws.
You are also prohibited from using the Website to advertise or perform any commercial solicitation.
You may not use any software, robot, crawler, spider, page scraper or any other automated means or device to (a) access, copy, affect or monitor any part of the Website or its content or circumvent the structure or presentation of the Website or any of its content or (b) to interfere with the operation of the Website or any transaction being made on the Website or interfere or affect any person’s use of the Website or to help facilitate any third party to purchase any product on the Website.
You may not attempt to gain unauthorised access to any part or feature of the Website or any system connected to the Website by hacking, password mining or other illegitimate or unauthorised means.
7. User Generated Content
All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials at you or other users of the Website post to the Website or transmit using the Website (“User Generated Content”) will be deemed non-confidential and non-proprietary. Accordingly, Sixth Senses Aromatics LLP shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world (license grant). You acknowledge and agree that Sixth Senses Aromatics LLP only acts as a passive conduit for the distribution of the User Generated Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Generated Content. Sixth Senses Aromatics LLP shall not be continuously monitoring User Generated Content published by you or moderating between users, nor shall Sixth Senses Aromatics LLP be under an obligation to do so. Without limit to the generality of the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of Sixth Senses Aromatics LLP. Any use by you of the User Generated Content is entirely at your own risk. You represent and warrant that any User Generated Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph. You agree to indemnify and keep Sixth Senses Aromatics LLP and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by Sixth Senses Aromatics LLP or its affiliated companies related to any User Generated Content posted or transmitted by you or your other use of the Website.
Sixth Senses Aromatics LLP reserves the right at its sole discretion to block or remove (in whole or part) any User Generated Content posted or transmitted by you and which Sixth Senses Aromatics LLP believes is not in accordance with these Use of Website Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to Sixth Senses Aromatics LLP.
You agree to promptly notify Sixth Senses Aromatics LLP in writing (see How to Contact Us below for contact details) of any User Generated Content (or other Content) which breaches these Use of Website Terms and Conditions. You agree to provide to Sixth Senses Aromatics LLP sufficient information to enable Sixth Senses Aromatics LLP to investigate whether such User Generated Content (or other Content) breaches these Use of Website Terms and Conditions. Sixth Senses Aromatics LLP agrees to make good faith efforts to investigate such complaint and shall take such action as Sixth Senses Aromatics LLP in its sole discretion decides. However, Sixth Senses Aromatics LLP does not warrant or represent that it will block or remove (in whole or part) such User Generated Content or other Content.
8. Unsolicited Ideas
Sixth Senses Aromatics LLP maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials related to Sixth Senses Aromatics LLP business whether consisting of texts, images, sounds, information or otherwise (the “Materials”) from persons external to Sixth Senses Aromatics LLP. You should therefore not post any Materials on the Website or send these to Sixth Senses Aromatics LLP by e-mail or otherwise.
If you have any questions or comments about the Website or the Sixth Senses Aromatics LLP Terms and Conditions or in the unlikely event that you wish to make a complaint, please don’t hesitate to contact our Customer Service by clicking here.
Alternatively, you may also write to us using the following address:
Sixth Senses Aromatics LLP
My Mail Box 880231, Singapore 919191
Contact person: General Manager
In case of contradiction between Sixth Senses Aromatics LLP Terms and Conditions and any content contained in other parts of the Website or in links, Sixth Senses Aromatics LLP Terms and Conditions contained in this document prevail.
Amendments to the Sixth Senses Aromatics LLP Terms & Conditions
We reserve the right to make changes to these Terms and Conditions at any time at our sole discretion and without reference to you wherein you consent to the current Terms and Conditions applicable to you accordingly.
The use of this Website as well as any purchase agreement executed between you and us, will be subject to the version of the Sixth Senses Aromatics LLP Terms and Conditions in force at the time you place the order through this Website or the day you browse this Website (as applicable).
Please check the Sixth Senses Aromatics LLP Terms and Conditions periodically for changes.
10. Data Protection
By placing a purchase order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Statement.
Each provision of the Sixth Senses Aromatics LLP Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Sixth Senses Aromatics LLP Terms and Conditions.
12. Events beyond reasonable control
Sixth Senses Aromatics LLP will be not held responsible for any delay or failure to perform or comply with our obligations under the Sixth Senses Aromatics LLP terms and conditions when the delay or failure arises from any cause which is beyond Sixth Senses Aromatics LLP’ reasonable control.
13. Applicable Law and Jurisdiction
The Sixth Senses Aromatics LLP Terms and Conditions shall be governed by the laws of Singapore.
Any dispute which may arise under these Terms and Conditions shall be under the exclusive jurisdiction of the Courts of Singapore