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Terms & Conditions

1. Exchange & Refund of diffusers

Sixth Senses Aromatics accepts exchange for our diffusers if they meet all the following criteria:

  • Product is purchased within 7 days from the date of invoice.
  • Product for exchange is accompanied with original receipt or proof of purchase.
  • Product is unused, unopened with original packaging intact, and in selling condition.
  • Product can be exchanged for a similar-priced diffuser if there is a manufacturing fault and defect within the stipulated exchange time frame.
  • In the event that there is no more stock available for the product to be exchanged, customer can choose to get a similar-priced item. The difference will not be returned if the price of the exchange item is lower than original item.

    2. What conditions determine the item to be exchangeable?

    a) Essential Oils/Blends/Roll-ons
    • Essential oil/blends/roll-ons seal is broken· Essential oil/blends/roll-ons seal is broken upon receipt of item.
    b) Face/Hair/Body/Hand products
    • Bottle is damaged externally (e.g. dented/cracked) and unable to be used
    • Pump head dispenser is faulty.

    Products that cannot be exchanged:

    Due to the nature of our products, the following categories of products cannot be exchanged:

    a) Home/Car nebuliser
    • Nebulisers and Water Mist Diffusers have been used with essential oil by customers.
    b) Others
    • Products that are bought during promotion periods or Warehouse Sale

    Note
    The actual product may differ slightly from the online store’s product photo. In such situations, this difference is not considered a product defect.

    3. How do I request for an exchange of a broken product?

    It is Sixth Senses Aromatics and the customer’s responsibility to check the condition of all products during purchases before signing on the delivery order.

    Customers have to check the item immediately upon receipt of our product to ensure:

    • Breakable products are not broken, cracked, dented, stained and/or scratched.
    • Product does not have missing parts, for example:
      – Our Ultrasonic Mist Diffuser contains all the necessary parts & adapters in order for it to function properly.
    • Actual product matches with the description listed on the online store or packaging box
    • In the case of purchase in our physical shop, Machines are tested to be in working condition in front of customers:
      – Our Ultrasonic Mist Diffusers are tested with accompanying adaptor.
    • Products sold within 7 days are made known and acknowledged by customer.
    • We are not able to repair any diffusers or nebulisers if the products are purchased after 7 days.

    Sixth Senses Aromatics will not be responsible for any product damages after the customer received the goods from the logistics team therefore broken products will not be allowed for product exchanges after 7 days upon receipt of goods.

    4. Procedure for request of exchange

    For product exchanges, you will need to send an email to enquiry@sixthsensesaromatics.com.sg with your Invoice Number and reason for the exchange within 7 days of receipt.

    Please also send in photos of the item and the damaged concern.

    5. I received a product that was damaged during delivery. What should I do?

    It is Sixth Senses Aromatics’ responsibility to make sure that the item is securely packed with ample cushioning such as sponge or bubble wrap. If you have opened the packaging and found that your item is broken or damaged, please take a photo of the damages immediately and send it to enquiry@sixthsensesaromatics.com.sg. Sixth Senses Aromatics will contact you to guide you on the process to receiving your replacement.

    Note
    If product has separate parts, we may send replacements for only parts that were damaged.

    6. I have used a product but I do not like it. May I still have it exchanged for products that I have used but I do not like it?

    No. Sixth Senses Aromatics does not accept product returns for opened and used products for hygiene and quality control purposes. You may refer to our exchange and return policy to see if your product has met the criteria for an exchange.

    7. How do I exchange a product?

    Customers may exchange products if the product has met all criteria listed above.

    Note:
    If you wish to exchange your product, please inform us at enquiry@sixthsensesaromatics.com.sg so necessary arrangements and ample communication can be given to our team.

    8. Use of the Website

    Please read these Terms and Conditions for Website use (“Use of the Website Terms and Conditions”) carefully before using the Website and any Sixth Senses Pte Ltd on social media Websites, including without limit Facebook, Instagram and Telegram (together: the “www.sixthsensesaromatics.com.sg”). These Use of the Website Terms and Conditions apply to all visits and uses of the Website, as well as to the Content (as defined below), information, recommendations, products and services provided to you on or through the Website. By accessing and using the Website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Website and the Internet. If you do not agree to these Use of the Website Terms and Conditions, please leave the Website immediately.

    1. Content on the Website
    All of the content featured or displayed on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by Sixth Senses Pte Ltd. All elements of the Website including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with Sixth Senses Aromatics LLP, no portion or element of the Website or its Content may be copied or retransmitted via any means. The Website, its Content and all related rights shall remain the exclusive property of Sixth Senses Aromatics unless otherwise expressly agreed. All such rights are reserved.

    2. Copyright and Trademarks
    The copyright in all Content is and remains owned by Sixth Senses Pte Ltd Except as may be otherwise indicated in specific documents within the Website, you are authorised to view, play, print and download Content found on the Website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any Content without first obtaining the consent of Sixth Senses Pte Ltd. For purposes of these terms, the use of any such Content on any other Website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from Content found on the Website.

    All trademarks, service marks, logos and trade names which appear on products of Sixth Senses Pte Ltd, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Sixth Senses Pte Ltd and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without Sixth Senses Pte Ltd prior written consent. The use of any of the Trade Marks on any other Website or network computer environment, for example the storage or reproduction of (a part of) the Website in any external internet Website or the creation of links, hypertext, links or deep links between the Website and any other internet Websites, is prohibited without the express written consent of Sixth Senses Pte Ltd.

    3. Disclaimer of Warranties
    The Website and the Content are free of charge and provided ‘as is’ and without any warranties of any kind. The information on the Website is for general information purposes only and does not constitute advice.

    Sixth Senses Pte Ltd does not represent or warrant that the information and/or facilities contained in the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or any other harmful components.

    4. Limitation of Liability
    Your use of this Website is at your own risk. Where conditions, warranties or consumer guarantees implied or applied by law cannot be excluded, Sixth Senses Pte Ltd limits its liability, where it is entitled to do so: in respect of services, to the resupply of the relevant services or paying the cost of that resupply; and, in respect of goods, the repair or replacement of the relevant goods or paying the cost of that repair or replacement. Otherwise, to the maximum extent permitted by law neither Sixth Senses Pte Ltd nor any of their employees, officers, directors nor any of their agents, contractors nor any other party involved in creating, producing or delivering this Website or any Content shall be liable (and you hereby discharge the aforesaid entities from any and all liability) for any direct, indirect, special, consequential or other loss or damage to any person or entity, however caused (whether by negligence or otherwise) that results from the use of, or the inability to use, this Website or Content or any other material or product provided to you via this Website, including damage caused by viruses or any incorrectness or incompleteness of the information on this Website, or relating to the performance of the products obtained via this Website or otherwise arising out of or in connection with this Website or the Terms and Conditions, even if Sixth Senses Pte Ltd has been advised of the possibility of any such loss or damage.

    5. Links to Third Parties
    For your convenience and to improve the usage of the Website, links to Websites that are owned and controlled by third parties may be provided from time to time. These links take you outside Sixth Senses Pte Ltd service and off the Website and are beyond Sixth Senses Pte Ltd control. This includes links to partners that may use the Trade Marks as part of a co-branding agreement. The Websites you can link to have their own separate terms and conditions as well as a privacy policy. Sixth Senses Pte Ltd is not responsible and cannot be held liable for the content and activities of these Websites. You therefore visit/access these Websites entirely at your own risk.

    Please note that these other Websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those Websites prior to using them.

    6. Misuse of the Website
    You are prohibited from using the Website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. Sixth Senses Pte Ltd may deny you access to the Website at any time in its sole discretion, and which shall include situations where Sixth Senses Pte Ltd believes that your use of the Website is in breach of any of these Use of Website Terms and Conditions and/or applicable laws.

    You are also prohibited from using the Website to advertise or perform any commercial solicitation.

    You may not use any software, robot, crawler, spider, page scraper or any other automated means or device to (a) access, copy, affect or monitor any part of the Website or its content or circumvent the structure or presentation of the Website or any of its content or (b) to interfere with the operation of the Website or any transaction being made on the Website or interfere or affect any person’s use of the Website or to help facilitate any third party to purchase any product on the Website.

    You may not attempt to gain unauthorised access to any part or feature of the Website or any system connected to the Website by hacking, password mining or other illegitimate or unauthorised means.

    7. User Generated Content
    All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials at you or other users of the Website post to the Website or transmit using the Website (“User Generated Content”) will be deemed non-confidential and non-proprietary. Accordingly, Sixth Senses Pte Ltd shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world (license grant). You acknowledge and agree that Sixth Senses Pte Ltd only acts as a passive conduit for the distribution of the User Generated Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Generated Content. Sixth Senses Pte Ltd shall not be continuously monitoring User Generated Content published by you or moderating between users, nor shall Sixth Senses Pte Ltd be under an obligation to do so. Without limit to the generality of the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of Sixth Senses Pte Ltd. Any use by you of the User Generated Content is entirely at your own risk. You represent and warrant that any User Generated Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph. You agree to indemnify and keep Sixth Senses Aromatics LLP and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by Sixth Senses Aromatics LLP or its affiliated companies related to any User Generated Content posted or transmitted by you or your other use of the Website.

    Sixth Senses Pte Ltd reserves the right at its sole discretion to block or remove (in whole or part) any User Generated Content posted or transmitted by you and which Sixth Senses Pte Ltd believes is not in accordance with these Use of Website Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to Sixth Senses Pte Ltd.

    You agree to promptly notify Sixth Senses Pte Ltd in writing (see How to Contact Us below for contact details) of any User Generated Content (or other Content) which breaches these Use of Website Terms and Conditions. You agree to provide to Sixth Senses Pte Ltd sufficient information to enable Sixth Senses Pte Ltd to investigate whether such User Generated Content (or other Content) breaches these Use of Website Terms and Conditions. Sixth Senses Pte Ltd agrees to make good faith efforts to investigate such complaint and shall take such action as Sixth Senses Pte Ltd in its sole discretion decides. However, Sixth Senses Pte Ltd does not warrant or represent that it will block or remove (in whole or part) such User Generated Content or other Content.

    8. Unsolicited Ideas

    Sixth Senses Pte Ltd maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials related to Sixth Senses Pte Ltd business whether consisting of texts, images, sounds, information or otherwise (the “Materials”) from persons external to Sixth Senses Pte Ltd. You should therefore not post any Materials on the Website or send these to Sixth Senses Pte Ltd by e-mail or otherwise.

     9. Miscellaneous

    If you have any questions or comments about the Website or the Sixth Senses Pte Ltd Terms and Conditions or in the unlikely event that you wish to make a complaint, please don’t hesitate to contact our Customer Service by clicking here.

    Alternatively, you may also write to us using the following address:
    Sixth Senses Pte Ltd
    63 Jurong West Central 3,

    #01-60, Jurong Point Shopping Centre, Singapore 648331

    Contact person: General Manager
    Email: enquiry@sixthsensesaromatics.com.sg

    10. Priorities
    In case of contradiction between Sixth Senses Pte Ltd Terms and Conditions and any content contained in other parts of the Website or in links, Sixth Senses Pte Ltd Terms and Conditions contained in this document prevail.

    11. Amendments to the Sixth Senses Pte Ltd Terms & Conditions
    We reserve the right to make changes to these Terms and Conditions at any time at our sole discretion and without reference to you wherein you consent to the current Terms and Conditions applicable to you accordingly.

    The use of this Website as well as any purchase agreement executed between you and us, will be subject to the version of the Sixth Senses Pte Ltd Terms and Conditions in force at the time you place the order through this Website or the day you browse this Website (as applicable).

    Please check the Sixth Senses Pte Ltd Terms and Conditions periodically for changes.

    12. Data Protection

    Sixth Senses Pte Ltd fully respects the privacy of individuals who access and use the Website. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy Statement and Policy, which are incorporated into and form part of these Sixth Senses Pte Ltd Terms and Conditions.

    By placing a purchase order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Statement.

    13. Severance

    Each provision of the Sixth Senses Pte Ltd Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Sixth Senses Pte Ltd Terms and Conditions.

    14. Events beyond reasonable control

    Sixth Senses Pte Ltd will be not held responsible for any delay or failure to perform or comply with our obligations under the Sixth Senses Pte Ltd terms and conditions when the delay or failure arises from any cause which is beyond Sixth Senses Pte Ltd’ reasonable control.

    15. Applicable Law and Jurisdiction

    The Sixth Senses Pte Ltd Terms and Conditions shall be governed by the laws of Singapore.

    Any dispute which may arise under these Terms and Conditions shall be under the exclusive jurisdiction of the Courts of Singapore

     

    Sixth Senses Aromatics

    Is a home grown local boutique that purchases, customises and blends handcraft products for sale in Singapore. We purchased 100% pure and natural essential oils and natural aromatherapy products from importers who directly sourced from farmers and distillers from different countries.

    The company is committed to providing the best quality and premium essential oils and products for its customers.

    Sources and Quality

    In Sixth Senses Aromatics, the essential oils that we purchased are pure and unadulterated. “Adulteration” is the process of adding synthetics and other substances to essential oils. Most of the essential oils that we use have gone through laboratory test called GC/MS (i.e. Gas Chromatograph/Mass Spectrometry).

    Gas Chromatography (GC) is a method to separate the volatile compounds in essential oils into individual components and producing a linear graph that charts these components.

    Mass Spectrometry (MS) lists the percentages of each of these components.

    GC/MS helps us confirm the species of the plant, identifies the oil’s components and indicates the percentage that each component is present in. You can be assured of the quality of essential oils you are getting.

    Our Founder

    Michelle, the founder of Sixth Senses Aromatics started to make handcrafted products like handmade soap, hand and body care products few years ago. However, it was only last year that she fully embarked on this business of Health & Wellness to focus entirely on this aromatherapy business due to her personal health issues and to pursue happiness and positivity.

    In the same year, she was diagnosed with Rheumatoid Arthritis and she decided to use Aromatherapy to treat herself. She managed to make oils for herself to relieve her joint pains and found success in this. Her condition has improved tremendously since then.

    In order to hone her skills in Aromatherapy, she decided to pursue a course on Aromatherapy to be a Certified Aromatherapist so that she will be able to help others and share her story.

    Visit Us Today

    Experience the world of aromatherapy

    Feel free to reach out to us

    63 Jurong West Central 3, #01 - 60 Jurong Point 2 Shopping Centre, Singapore 648331

    HP: 8383 9689

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